

BMW has always been known for being a leader in crafting a lifestyle within the luxury automobile market. It’s also been in an innovative company in marketing, being one of the first major companies to use branded video content online, and in technology, as one of the first companies to really integrate the iPod well.
So, it’s no surprise that they are head-to-head with Mercedes this year to best-selling luxury car of 2011.
Anyone that knows me, knows that I’ve always been a supporter of the brand. Today, I received a welcome kit because I purchased a new car from BMW earlier this year and it’s just another great example of why they have successfully developed such great customer loyalty.
The welcome kit is simple enough, it comes in a black box with a white wrap and a personalized letter welcoming you to your new car. In the center of the box is a USB drive, in the shape of the iconic BMW key. Plug it in, and you are redirected to the BMW online portal.
This is great for so many reasons.
First, it encourages its users to sign up for their online portal, which provides a way of organizing brand loyalists and allows drivers to reach a wealth of content (such as videos, the car manual, and lease management). BMW is now able to collect huge amounts of information from its drivers and form a two-way dialogue, which otherwise would have been impossible.
Secondly, the key itself reinforces key BMW brand symbols– the logo and the key.
Finally, it’s a great practical gift! A USB flash drive is a product that enough people know how to use now in everyday life because it has become so ubiquitous in the office and in school. And, it doubles as a great key chain accessory. Together, these should have improve brand recall in the future. Along with this, it’s an introduction to the BMW lifestyle products catalog– BMW also creates jackets, apparel, accessories, etc… sold online, in-store, and at dealers… and this small token is a gateway drug, so to speak, into other products.
So, all in all, hats off the BMW for creating a simple but effective promotional tool. I’m curious, what do other kits look like from similar companies? (Audi, Mercedes, etc?)